Effective Date: 28/08/2025

Octayne Supps respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information when you use our website, make a purchase, or submit a collaboration request:

• Name, email address, phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)
• Event or collaboration information you submit through our forms
• Website usage data (cookies, analytics, IP address, browser type)

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchase or account
• Send marketing emails or promotions (if you have opted in)
• Improve our website, products, and services
• Assess and respond to event/collaboration requests
• Comply with legal obligations

3. Marketing Communications

• We may send you promotional emails if you have subscribed to our mailing list.
• You can opt out at any time by clicking “unsubscribe” in the email or contacting us directly.

4. How We Store & Protect Your Information

• Your information is stored securely and accessed only by authorised personnel.
• We use industry-standard security measures to protect against unauthorised access, alteration, or disclosure.
• While we take precautions, we cannot guarantee absolute security of information transmitted online.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers (e.g., payment processors, shipping carriers, IT/marketing tools)
• Authorities, if required by law or to protect our legal rights
  

Some service providers may store data overseas (e.g., cloud hosting providers). Where this occurs, we take reasonable steps to ensure your data is protected.

6. Cookies & Website Analytics

• Our website may use cookies and similar technologies to improve your browsing experience.
• We may also use analytics tools (e.g., Google Analytics) to track website usage trends.
• You can disable cookies in your browser, but some features of our site may not work correctly.

7. Access & Correction of Your Data

• You have the right to request access to your personal information we hold, and to request corrections if it is inaccurate.
• To make a request, please contact us using the details below.
  
• 8. Privacy Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond within a reasonable timeframe.

If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at:

contact@octaynesupps.com.au